1、确保嘉宾轩顺畅、高效地运作;
Ensures the smooth and efficient operations of the Regency Club Lounge.?
2、检查所有嘉宾轩抵、离客人的名单并在客人入住时欢迎他们;
Checks all Regency Club arrivals and departures list and meets with guest upon check-in.?
3、确保遵守所有物品存量标准;
Ensures all established par stocks are adhered to.?
4、协助嘉宾轩副理确保嘉宾轩按照既定的理念顺畅运转,并始终提供礼貌、专业、快捷、灵活的服务;
Assists the Regency Club Manager in efficiently running the Regency Club according to the?? established concept statement providing courteous, professional, efficient and flexible service at all times.?
5、以礼貌、高效的方式处理客人的要求,在遇到客人的投诉或问题是,如果不能立即解决,要向嘉宾轩副理汇报;
Handles guest issues in a courteous and efficient manner and reports guest complaints or problems to Regency Club Manager if no immediate solution can be found.?
6、确保在早餐及鸡尾酒时间内,食品、饮料的充足供应;
Ensures the replenishment of Food and Beverage during breakfast and cocktail hours is being carried out accordingly.?
7、与客房部配合,确保严格执行已定的清洁计划;
Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to.?
8、确保根据部门运营手册的要求为客人办理入住及离店手续;
Ensures all guests check-in and check-out are being handled according to the Departmental Operations Manual requirements.?
9、确保以正确的方式处理所有客人的信息和文件,并保守客人信息的机密性;
Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.?
10、确保不将客人的房间号提供给未被授权的人,以最大限度地保证住店客人的安全;
To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.?
其他要求
语言能力:英语-良好
计算机能力:良好
联系人:深圳盐田凯悦酒店人力资源部
上班地址:-广东-深圳-深圳市盐田区海景二路1025号