【职位描述】
餐饮部服务员影响着客人在我们的餐厅、酒吧、客房服务、宴会和酒店内咖啡馆的每一次体验。我们总是提供超越客人对食品、饮料和烹饪的期望的体验。
我将会做什么？
作为一名餐饮服务员，你将负责维护我们的餐厅、酒吧、宴会设施、酒店内咖啡厅内的食品和饮料（Food and Beverage）业务的最高质量标准，并满足客房服务要求。你将与你的团队成员合作，通过以下工作提供高质量的服务体验，超越客户的期望：
及时接收订单并完全满足客户要求，包括但不限于担任咖啡师或鸡尾酒服务员/调酒师，如果需要的话
了解菜单内容、任何菜单变化和促销活动
保持你的服务区干净、整洁，并做好充分准备
有效地管理所有顾客账户的适当结算
以礼貌和帮助的方式回答客人的询问
A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always ｄｅｌiver an experience that will exceed our Guests’ food, beverage, and culinary expectations.
What will I be doing?
As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to ｄｅｌiver a high quality service experience that exceeds customer expectations through the following tasks:
-Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
-Understand menu content, any menu changes, and promotional activities
-Keep your service area clean, tidy, and well-prepared
-Efficiently manage the proper settlement of all customer acｃｏｕｎｔs
-Answer Guest queries in a polite and helpful manner


【任职要求】
我们在寻找什么？
为希尔顿品牌服务的餐饮服务员总是代表我们的客人工作，并与其他团队成员一起工作。要成功胜任这个角色，你应该保持以下的态度、行为、技能和价值观：
友好、积极、有活力的性格
致力于为客人提供卓越的服务
积极学习新的技能和技巧
聪明、整洁的外表
积极向上，愿意参与团队，以胜利的态度工作
具有良好的当地语言沟通能力
灵活、可靠，对各种工作情况反应迅速
准备好管理各种类型的客户、咨询和投诉
具备酒精饮料和混合饮料的知识
有过食品卫生经验
有电子订购系统经验
有处理现金的经验
在希尔顿工作会是什么感觉？
希尔顿是全球领先的酒店管理公司，涵盖了从豪华的全方位服务酒店和度假村到长住套房和中价位酒店的住宿领域。近一个世纪以来，希尔顿为商务和休闲旅行者提供了最好的住宿、服务、设施和价值。希尔顿致力于延续其传统，在其全球品牌中提供卓越的客人体验。 我们的愿景是 "让地球充满好客的光芒和温暖"，这使我们作为一个团队，每天都在世界各地创造非凡的接待体验。 而我们了不起的团队成员正是这一切的核心所在
What are we looking for?
Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Friendly, positive, energetic disposition
-Committed to ｄｅｌivering exceptional guest service
-Motivated to learn new skills and techniques
-Smart and tidy, in appearance
-Positive and willing to participate on a team and work with a winning attitude
-Excellent communication skills in the local language
-Flexible, reliable, and responsive to a range of work situations
-Prepared to manage a variety of customer types, inquiries, and complaints
-Knowledge of alcoholic beverages and mixing of drinks
-Previous food hygiene experience
-Electronic ordering systems experience
-Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and ｍｉｄ-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to ｃｒｅａｔｅ remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 其他要求
语言能力：英语-一般

联系人：管女士

上班地址：-辽宁-沈阳-辽宁省沈阳市青年大街1-1号（市府恒隆）沈阳康莱德酒店