As a Service Leader - Lobby Lounge, we rely on you to

* Interact and engage with restaurant guests and manintains high quality service standards

* Motivate team members and maintain a high level of team spirit (or team cohesiveness)

* Handle guest complaints effectively and professionally

* Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective

* Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitablity evaluation etc.

We are looking for someone who:

* Experience in F&B department, good F&B knowledge and service awareness

* Guest relations to host International tourist, good command of English is preferred

* Loves interacting with guests

* A self-starter and a team player

* Enjoys being challenged

作为宾客服务主管 - 大堂吧，我们希望您承担以下职责：

* 与餐厅客人互动并保持高质量的服务标准

* 激励团队成员，保持高水平的团队精神(或团队凝聚力)

* 有效和专业地处理客人的投诉

* 不断从同事、客人和老板的角度提高满意度

* 与服务经理合作支持大堂吧的日常运营，协助完成月度预测，周计划，餐厅盈利能力评估等工作

候选人应具备以下能力：

* 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识

* 接待国际游客，英语基础良好者优先考虑

* 喜欢客人互动

* 积极主动，有团队合作精神

* 喜欢挑战

联系人：Kiku Shi

上班地址：-上海-上海浦东新区富城路33号