As a Service Leader - Public Area, we rely on you to

* To have complete knowledge of the Shangri-La’s standards operating policies and procedures;

* To have complete knowledge of the Shangri-La’s experiences and Group specifications;

* Inspects all public areas and back of house areas daily;

* Ensures that all tasks are completed on time and in accordance with standards。

* Ensures public area attendants’ work assignments are completed.

We are looking for someone who:

* 2 year experience in a similar capacity

* Guest relations to host International tourist, Speaks and writes English well

* Warm and friendly personality

* Good communication skills

* Good organizational skills

* Creative and open-minded

作为宾客服务主管 - 公共区域，我们希望您承担以下职责：

* 具有全面的香格里拉标准的运作政策及程序方面的知识；

* 具有香格里拉质量标准、服务标准及集团规范之运作知识；

* 每日检查所有的公共区域和后区；

* 确保所有的工作按照标准按时完成；

* 确保公共区域员工完成所分配的工作。

候选人应具备以下能力：

* 2年类似工作经验

* 热情友好的个性

* 良好的沟通技巧

* 良好的组织能力

* 创造性和开放性

联系人：Kiku Shi

上班地址：-上海-上海浦东新区富城路33号