职位描述：

在整个工作过程中，始终保持高度的客户服务意识。?保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。能够提出对酒店的运作及环境有益的意见或建议。能够积极的向客人及供应商推荐酒店的服务及设施。在工作过程中能够做好本职工作，保证自己及其他人的安全。熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。了解健康食品的要求，并可以给出适当的建议。与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。能够达到产品知识的要求。可以根据客人不同的国籍推荐菜单上的食品。了解其他餐厅的菜肴，以便向客人推荐。熟悉所有餐厅及酒店其他部门的营业时间。

岗位要求：

二至四年在四/五星级酒店的相关管理经验。良好的英语口译及书写能力。具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

Position Summary:

Maintain a high customer service focus by approaching your job with the customers always in mind.Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.Confidently know the food and beverage menu contents and explain them in detail to guests.Understand dietary requirements and offer appropriate suggestions.In consultation with the Manager, agree and implement actions to make improvements to customer service.Complete the checklist in product knowledge.Make suggestions on the menu that might suit guests of different nationalities.Familiarise with menu items of all other outlets to recommend guests to other outlets.Confidently know the opening hours of all restaurants and hotel outlets.

Job requirements:

2-4 years in a managerial position in 4 / 5-star category hotel.Good English skills, both verbal and written.Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.Strong leadership and training skills. 其他要求
语言能力：英语-良好
计算机能力：良好

联系人：陈女士

上班地址：-上海-上海黄浦区南京东路789号