job overview?

职位概述

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。

At Hotels & Resorts we look for people who are ｃｈａｒming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

酒店及度假村正在寻找这样的员工：富于魅力、自信并具有国际视野，从而了解如何超越宾客的预期。

Duties and Responsibilities

工作职责

Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

?Accept wait list reservations

接受等候单上的客人预订Process amendments to reservations such as extensions, early departures, etc修改延期和提前离店等特殊情况的预订记录Manage “no show” reservations by investigation and recording of same调查和记录未按预订抵店的预订情况Record special billing arrangements for groups and conventions对团组或会议的特别账单安排进行记录Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval与前厅部经理或财务经理联系要求信用审批的预订事宜Maintain knowledge of special rates/ offers/ promotions掌握关于特价，酬宾，促销活动的信息Monitor reservation levels and inform Managers of current and future occupancy rates监测预订情况，并向经理通报目前和将来的入住率 其他要求
国际联号工作经历：优先
语言能力：英语-良好
计算机能力：熟练
年龄要求：19-30岁

联系人：May Wan

上班地址：-四川-成都-成都市锦江区人民南路二段一号仁恒置地广场