?Be the ITIL process expert, to drive the local/remote team to reach defined targets in China.
?Understood IT Industry best practice, analyzes the team data and prepares an action plan.
?Strong experience is required on cross team coordination during OSS, SD, EUC and other vendors.
?Ensures that all SLA are under set parameters and stay green.
?Handles leave management.
?Handles availability management.
?Build trust partner relationship with clients.
?Communicates ｕｐｄａｔｅs from client/Wipro to the entire team.
?Handling escalated from user/clients.
?Provides appropriate training to the team members.
?Conducts quality audits, coaches, and mentors the team members.
?Ensures that all training requirements are ａｄｄressed and closed at the right time.
?Works on technical issues escalated by the team members.
?Chairs/participates in meetings.
?Ensures that the attrition is minimized.

上班地址：-上海-新庄工业区金都路3966号