1.礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。

Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

2.明晰他/她的首要任务是为客人提供服务，并以客人的需求和安全为第一要务。

Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.

3.确保告知酒店客人正确的消息和活动信息。

Must impart correct information & advise the guest on the various services/activities in Hotel.

4.确保所有区域时时整洁。

Must keep all areas clean at all time.

5.必须完全了解并掌握急救和救生的技术。

Must be completely conversant with first aid & life saving techniques.

6.时刻关注客人发出的求救信号。

Must be attentive and alert for any signs from the guest.

其他要求
国际联号工作经历：优先
国内管理公司经历：优先
语言能力：中国普通话-熟练
年龄要求：20-26岁

联系人：张先生

上班地址：-浙江-宁波-中国宁波市东钱湖大堰路188号