Responsibility:
- You will ensure planning and execution of various Service activities carried out both off and on site. Drive and monitor Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
- You will allocate, drive and monitor work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g., OTD, response time, ordered service offerings).
- You will ensure that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
- You will collaborate within local service units and with other Service teams to promote One company approaches towards customers. Build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales.
- You will drive continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.
- You will ensure compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.
- You will ensure that the area of responsibility is properly organized, resourced and supervised. Ensure all Field Service team members are certified in line with global certification and local regulations. Review competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Requirements:
- A Bachelor’s degree and above in electrical automation or mechanical design is preferred.
- Advanced theoretical with 10+ years of experience.
- Deep domain knowledge and proven expertise.
- Skilled English in oral/written.
- Proactive, Pragmatic and Ownership.
上班地址:合肥市经济技术开发区莲花路3318号
该职位发布已超过90天,可能已过期!