To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.

?确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。

?? Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.?

?负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。?

? Appropriately arrange normal work and rest schedule for guest service staff.?

安排好前厅部员工的正常作息时间。?

? Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.?

?确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。

?? Maintain the good communication and coordination with all hotel partners.?

?保持各酒店合作方的良好沟通和协调。?

? Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.?

妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。? Ensure compliance with Ascott and related policies, procedures and standards.?

确保并遵守雅诗阁相关的政策、程序和标准。

?? Be a property manager on duty on a regular basis.?

?定期担任物业值班经理。?

? Periodical training to all department staff?

?定期对前厅部员工进行必要的培训。

?? In compliance with the Ascott Group’s Environmental Health and Safety (EHS) guiｄｅｌines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。

?? Any other tasks assigned by supervisor.?

完成领导交办的其他工作。?

Requirements 资质需求

?? Degree or above, major in hotel management, tourism or graduate in language related disciplines;?

本科以上学历，酒店管理、旅游类或者语言类专业毕业；

?? More than 3 years work experience in reception department of serviced apartment/star hotels;具有 3 年以上服务公寓/星级酒店前厅管理工作经验；

?? Good communication skills, good English / Japanese / Korean capabilities;?

良好的沟通能力，具备良好的英语/日语/韩语能力；
?

? Good grooming, familiar with workflow of reception;?

良好的仪容仪表，熟悉前厅工作流程；

?? Good communication skill, able to work under pressure.

?善于沟通，能够承受工作压力

地址：江苏省苏州市高新区滨河路680号雅院服务公寓

福利：五险一金，补充医疗保险，带薪年假（第一年10天，17天封顶），高温费，过节福利，固定十三薪，1-3月绩效奖金、每年固定调薪、在岗培训，集团晋升等

其他要求
国际联号工作经历：优先
国内管理公司经历：优先
语言能力：英语-良好
计算机能力：一般
年龄要求：25-40岁

联系人：Vivian Xia