Experienced bilingual (English/Chinese) Customer Service Rep required to join Tronox, a global leader in titanium dioxide manufacturing that employees approx. 5,000 employees across 5 continents.

Tronox will offer a competitive remuneration package that is commensurate with skills, qualifications and experience level. For this position the package will include; a performance related bonus, along with all of the statutory benefits, allowances & insurances payable under Chinese law.

About the Role

The Customer Service Rep’s responsibilities will include:

Receive and process customer orders, inquiries and/or complaints covering items or products ordered with expertise.
Accurate and timely management of orders from entry point to ｄｅｌivery.
Direct and coordinate all facets of customer orders, maintaining satisfaction levels throughout the process.
Proactively maintains on-going relationship with key customers and sales staff.
This job requires analysis, judgement, and sensitivity to customer needs.
Incumbents use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Jobholders exercise judgement and discretion and function independently within authorized limits.
Records and processes orders and/or inquiries received by fax, telephone, and/or electronic mail.
Provides pricing, availability and schedule information within the established guiｄｅｌines.
Checks and approves credit within established limitations and confirms orders.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as the communication link between customers and sales staff to assure responsiveness.
Tracks order activity and alerts appropriate staff of any potential ｄｅｌivery problems.
Expedites the ｄｅｌivery of ｓｅｌｅｃｔed orders.

About You

In order to succeed in this role you will have:
A degreed individual.
Honest and trustworthy.
Possessing a contagiously positive attitude.
A natural born problem solver.
Action oriented and enjoys working hard.
Shipping document , custom clearance knowledge, LC, DA, DP banking docs preparation experience.
If you has SAP and Sox knowledge that will be a plus.

In the future, we will expect you to:
Practice attentive and active listening.
Build constructive and effective relationships.
Be committed to and actively work to learn new skills and knowledge.
Continually improve your written and oral communication skills.
Develop problem-solving skills.
Bring your best each day.

上班地址：-上海-前滩东方广场1期