Responsibility:1.Establish and improve company’s quality control procedures and standards.2.Optimize quality control procedures according to operation requirements to ensure business excellence.3.Lead quality team to drive continuous improvement of business process to improve customer satisfaction and control cost. 4.Work closely with operation and training team, identify and analyze quality improvement opportunities, make improvement plan and track effectiveness of the plan.5.Responsible for quality management and lean Six Sigma training to internal staff.Requirements:1.Bachelor degree and above2.Total 7+ years of working experience, at least 3 years focusing on quality management in call center field, and managing 20+ team members. 3.Familiar with all indicators of call center.4.Familiar with COPC system.5.Excellent data analysis and reporting skill.6. Good communicate and coordination ability.7. Self-motivated and ability to work under pressure.8. Fluent English skill (oral and written).9. Six Sigma Black Belt is a big plus.

联系人：董女士

上班地址：-辽宁-大连-大连-甘井子区