1.在每一次与客人接触时，必须热情和自然地称呼，向客人问候

Must greet all guests with warm and natural standard at every guest contact point.

2.履行被分配的职责，尽自己所能提高工作效率

Contribute to overall operational efficiency by performing relevant duties as assigned.

3.不断监控对客服务水平，通过客人的认可及热情，确保任何时间都能最大限度地令客人满意

Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.

4.随时向客人提供最新，最准确的信息

Provide guests with the most accurate and up-to-date information at all time.

5.为即将到店登记的客人，常客和一些有特殊需求的客人以及团队客人提前安排房间

Pre-assign rooms for pre registered, specific guests (VIPs), special requests reservations and tour groups.

联系人：人才文化部

上班地址：-云南-昆明-云南省昆明市西山区环城南路777号