Job Purpose

This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur.

Roles & Responsibility

Meet customer’s needs – measured through KPIs, by customer’s feedback, and improvement opportunities (cio) identified

Minimize service failure – measured through KPI performance

Handle daily operations activities for customers

Achieve a high customer satisfaction rating

Provide suggestion for problem solving to meet customers satisfaction

Implement new customers’ requirements

Co-operate with service providers to solve local customs/trucking problems

Seek support from supervisor for final decision and approval

Daily support of supervisor for group operations including helping to cover supervisor when he/she is not available.

Manage KEY/VIP acｃｏｕｎｔs

Qualification

Holder of University Degree, major in shipping profession is plus

Requirements

Solid knowledge of shipping basis, transportation basis, and customs regulations

Good command of both spoken & written English and Chinese

Knowledge of logistics industry in China preferred.

Attention to detail, customer focus excellent in influencing and facilitation

Have good skill on PC, typing

Strong communication skills (oral, written and listening)

Knowledgeable in team development and management methods

Upholds professional values, ethics and integrity at all time

Key Result Areas

Achieve working targets Proper compliance with internal/external customers’ requirement Adequate support provided to team

上班地址：-山东-青岛-香港中路40号数码港旗舰大厦12楼