Major Duties & Acｃｏｕｎｔabilities 主要职责

Operations Management操作管理 45%

？ Assign teams, establish work processes, and monitor staff performance to ensure customer satisfaction

分配团队的工作，建立工作流程，以及监督员工工作表现确保客户满意

？ Set minimum standards for NVOCC group to achieve in work flow processes (e.g., Issuance of B/L, A/N, D/O, etc., PSA and SA transmittal, etc.) Ensure teams handle their assignments in prompt, thorough, and accurate fashion (i.e., ensure staff provides qualiflication to customers)

为各项工作流程，设定最低的工作标准（例如，出具提單, 到貨通知, 提貨單, 等等，PSA和SA传送等）确保团队处理工作及时、彻底及准确（如确保员工提供高质量的客服）

？ Oversee day to day NVOCC operations, help resolve problems, and assist staff with difficult issues

监督日常营运，帮助解决问题，并协助员工处理难题

？ Help ensure smooth working relationship with all carriers, co-loaders, agents, etc.

帮助维系与所有船公司、同行代理商等等之间顺畅的工作关系

？ Handle those daily messages which require a higher level of experience and/or English proficiency

处理日常中要求具备良好经验以及英语水平精通的工作

？ Assist staff to correctly interpret and ｅｘｅｃute customers’ instructions and working procedures

协助工作人员正确理解和执行客户的指令和工作程序

？ Ensure work processes (data, documentation) of NVOCC group effectively meet company’s internal financial/acｃｏｕｎｔing requirements

确保NVOCC团队的工作流程（数据、文档）有效地满足公司内部财务/会计要求

Staff Management 20% 员工管理

？ Influence and/or recommend hire/fire decisions

影响或建议员工聘用或解雇

？ Ensure new staff is trained effectively; develop staff for growth and new responsibilities

确保对新员工的培训是有效的; 帮助员工职业成长发展及接受新任务

？ Monitor staff performance; conduct annual performance reviews

监督员工的工作表现，进行年度工作绩绞考核

？ Cross train staff to broaden their skills and to provide quality back up during vacation or sick leave

对员工进行多项任务培训，扩大他们的工作技能，能在同事休假或病假期间为客服提供优质支援

？ Encourage and motivate staff to achieve peak performance

鼓励和激励员工取得***工作表现

？ Influence and/or recommend staff salary decisions

影响或建议员工工资

？ Set positive example for staff

为员工树立积极榜样

？ Monitor staff performance against management standards (e.g. B/L issuance, Quotations, etc.). Continuously seek to improve these standards

监督员工是否违反管理标准（如：
提單出具，報價等等）不断地寻求方法改善这些标准

Assist Senior Manager (Sr. Manager) 10% 协助高級经理工作

？ Assist Sr. Manager in achieving service quality objectives

协助高級经理实现客服质量目标

？ Assist Sr. Manager in monitoring performance of contract warehousemen

协助高級经理监管合约仓管工作表现

？ Resolve problems related to consolidation when necessary

解决关于柜货整合的问题

？ Assist Sr. Manager to maximize shipping revenues and minimizing shipping expenses to achieve optimum profitability

协助高級经理***化货运收入和减少运输费用，以达到盈利***化

？ Attend carriers/co loaders meetings; maintain strong relationships with the communities to keep good relationships and to maximize business opportunities

参加船公司和同行会议洽谈; 保持与有関团体的良好和紧密联系，争取商机***化

？ Maintain close ties to shipping community and keep abreast of current events

与货运业界保持紧密联系，以掌握业界最新情况

？ Assist customers in developing their logistics strategies or with cost analysis (as needed)

协助客户制定货运策略，或成本分析（如需要）

Special projects额外项目 5%

？ Assist in developing business plan and/or pricing schemes for new business opportunities (as needed).

协助拓展业务计划和/或为新商业机会提供定价方案(如需要)

？ Assist in management/operations of non-traditional services as needed (such as Airfreight, FBA, Cross Border Trucking programs, etc)

协助提供非传统服务（如空運, FBA, 東南亞陸運, 等等）

？ Provide special reports and analysis as requested by management (as needed)

提供专题报告及数据分析根据管理层要求(如需要)

？ Provide problem resolution as directed by Management

为管理层提供问题解决方案

？ Optimise human and other resources; demonstrate expense control

优化人员及其它资源, 体现成本控制

？ Ensure staff properly handles invoicing and other key administrative tasks

确保员工妥当处理发票及其它重要的行政工作

Provide quality customer services提供优质客服10%

？ Set example for all staff to follow in providing quality service to both external and internal customers (e.g., Acｃｏｕｎｔing Dept.)

为所有员工的内部及外部优质客户服务提供范例（例如，会计部）

？ Provide prompt, through and accurate response to all queries from customers or CEXQ. Ensure staff does same

为客户或美国CDS查询提供及时、彻底、准确的回复。
确保员工行为一致

？ Provide value-ａｄｄed services for customers

为客户提供增值服务

？ Ensure customer’s satisfaction with our services

确保客户对服务满意

？ Act as liaison with Century’s overseas offices and agents where necessary

作为世纪海外办事处及代理商联络桥樑

？ Ensure staff members use good telephone manners and communicate in helpful, proactive fashion

确保员工有良好的电话礼仪， 能够与客户进行积极有效沟通

？ Ensure proactive, accurate, and timely communication is provided to consignee and Century–U.S.

确保员工与收货人及美国CDS能够主动、准确、及时的沟

Data Management数据管理 5%

？ Supervise and train staff to ensure data accuracy and integrity

监督和培训员工，以确保数据的准确性和完整性

？ Monitor staff performance in meeting data standards (PSA and SA transmittal/accuracy, etc.).

监督员工的工作表现是否符合数据要求标准（PSA和SA送/精度等）

？ Ensure customers understand reasons for any revisions or problem data

确保客户了解任何修订或问题数据的原因

？ Assist with new systems implementation (where necessary)

协助新系统的执行（如需要）

Sales销售推广5%

？ Maintain close ties to vendor community in efforts to build customer satisfaction and to maximize business opportunities

与供应商团体保持密切的联系，以全力打造客户满意度，使商机***化

？ Visit important vendors, buying offices, trading companies and Far East offices of current and target customers as needed to maintain good rapport and Century name recognition

拜访重要的供应商，采购商办公室，贸易公司和远东办事处及当前目标客户，以保持良好的合作关系及CDS公司知名度

？ Sales, hospitality, and/or assistance for all customers or prospective customers travelling through the Region

通区地区商务旅行进行销售、接待和/或支援目前所有的客户或潜在的客户

？ Maintain close ties to Shipping community and keep abreast of current events

与货运业界保持紧密联系，以掌握业界最新情况

？ Work to strengthen relationship with KLINE’s Subsidaries as KLL & ATE.

加强与KLINE 分公司的合作关系, 如KLL 和ATE.

？ Assist customers in developing their logistics strategies or with cost analysis

协助客户制定货运策略，或成本分析

？ Other works arranged by Manager or Supervisor

经理及上级主管安排的其他工作

Qualification任职要求

？ University graduate with Bachelor Degree or above in Business Administration, or Supply Chain Management is an asset

取得工商管理或者供应链管理相关专业的大学或以上文凭

？ Extensive business experience within Supply Chain/Logistics or a combination of Merchandising and Supply Chain roles an asset

在供应链/物流或销售和供应链角色的资产丰富的业务经验

？ Education and/or work experience overseas is preferable

优先考虑拥有海外教育/工作经验者

？ Ability to work in a time sensitive environment and be results driven

具有在时间敏感的环境中工作的能力，结果为先

？ Ability to embrace and adapt to change with a positive attitude

具有积极的态度接受并且适应改变的能力

？ Excellent interpersonal and globally adapｔａｂｌｅ communication skills

杰出的人际交往能力和适应大局的交流能力

？ Fluency in Mandarin and English is an asset

能够讲流利的普通话及英语

上班地址：-浙江-宁波-中山西路138号天宁大厦9楼