GENERAL SUMMARY

The Sales Operations Specialist will manage and support all sales operation responsibilities. The position is fully integrated into the Inside Sales Department and compliments direct selling activities of sales representatives by providing value ａｄｄed operational sales support to the Sales Team and the Customer Base.

ESSENTIAL JOB FUNCTIONS*

Acts at the liaison between Sales Representative and cross-functionally in order to perform and ｅｘｅｃute sales operation responsibilities. Processes sales orders and ensures timely ｄｅｌivery of order acknowledgement, tracking and invoicing the customer.Manages and supports the companies Return Material Authorization (RMA) process and ｅｘｅｃution.Monitors acｃｏｕｎｔ receivables (A/R) and ensure timely payment of any outstanding customer payments beyond 60 Days by working with customer directly or elevating to a sales representative for closure.Reports and manages sales backlog so that it is accurately reflected and on time to the customer. Elevates backlog ｄｅｌinquencies to the appropriate sales representative.Tracks Inventory Discrepancy Report Log (IDR) and disposition appropriately or as needed.Reports, track, and ｕｐｄａｔｅ new production business from production launch to product ship date and report status to sales representative to ensure effective customer communication.Documents and maintains customer feedback for continuous improvement of customer service.Accesses Customer Portals in order to provide logistical support to customer scheduled purchase ordersSupports e-commerce activities and processes as needed.Inputs new customer acｃｏｕｎｔ profiles and follow process to activate in both ERP and CRM Tools.Communicates with and engage customers in conjunction with sales representative to ensure operational actions are timely ｄｅｌivered to the customer.Manages all Value ａｄｄ Programs by generating burn down reports and provide to sales representative.Participates in sales meetings to understand and support sales strategy and overall objectives.Develops and fosters alignment with sales team members as needed to close sales.Generates and presents reports as directed by management.span>