About Company:
TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI to inventory management, fulfillment, digital storefronts and marketplaces, your business system, and whatever comes next.
To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100 across various industries – rely on us.

TrueCommerce - Do business in every direction

Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is critical. Work is not only challenging but interesting and rewarding as well. TrueCommerce has R&D, services, and support centers worldwide. TrueCommerce Software (Shanghai) is looking for passionate, talented software professionals to join our global presence. Join our team!
Position Summary:
The Integration Specialist works with project managers, internal development teams, customers, and 3rd party consultants to engineer and deploy the integration component between the TrueCommerce Integration Layer and the customer’s existing ERP/Shipping systems. This role is responsible for training users on the integration functionality and ensuring the integration layer is implemented to the customer’s unique business needs and is sｔａｂｌｅ for production use. This role is a PSG (Professional Services Group) representative subject matter expert around the TrueCommerce integration layer on designated Enterprise Resource Planning (ERP) and/or shipping systems, becoming the go-to resource for issues pertaining to the specified platform that exceed beyond applicable team knowledge.
Key Results Areas:
1.KRA1: Integration migration/deployment management resource
-Work with customers and 3rd party consultants to define and implement the format of data exchanged between the TrueCommerce integration layer and the customer solutions.
-Consult, advise, and build data mapping standards based on the customer’s specifications and their business and operational needs.
-Responsible for managing integration timelines and keeping projects on track working jointly with the assigned Implementations Specialist.
-Train deploying customers on the use of the TrueCommerce integration layer with their software and business needs.
-Provide accurate and timely logging of problems and their resolution.
-Diagnose, document, facilitate, and manage customer needs requiring higher tier resource involvement
-Provide regular status reports on current integration projects keeping the customer and implementation specialist informed through regular communication.
-Responsible for managing expectations in the capabilities/functions of integration components to customers, implementation specialists, and third parties
2.KRA 2: Go-To Subject Matter Expert in designated market segment
-Designated subject matter expert of a defined market segment and secondary market segment (backup)
-Involved in TIER3 management and filtering specific to their designated market(s) as a quality control point (as needed)
-Acts as the stakeholder representation for PSG responsible for providing feedback and guidance on product hotfixes/enhancements in their designated market(s)
-Designated SME to provide consultation, advice, guidance, and assistance to internal teams working within the resources designated market(s)
-Expert knowledge in not just TrueCommerce Integration Components but also business use and purpose of applicable ERPs in their assigned market segment(s)
3.KRA 3: Cross functional knowledge sharing and training
-Document common troubleshooting steps for internal and external use.
-Identify improperly submitted Integration requests and educate submitting team on how to improve diagnosis and support on opportunities.
-Document common problems for higher tier review and product improvement.
-Remain an open go-to resource for internal teams to assist in questions beyond their knowledge using proper channels.
-Responsible for building and maintaining designated market training, certification, and onboarding material to ensure efficiency in employee ramp-up within their market(s)
Requirements:
1.BS in Computer Science or a related field
2.2+ years of working experience in IT-related industries and clients services
3.4+ years of experience in software integration and implementation services
4.Excellent verbal and written communication skills
5.Willingness to work a flexible schedule to overlap overseas coworkers and clients
6.Ability to communicate technical information effectively to coworkers and customers
7.Well-developed independent troubleshooting skills
8.Strong organizational and time management skills to manage scheduled appointments and customer needs
9.Experience with ｓｃｒｉｐｔing and data manipulation/management languages
10.EDI experience and an understanding of standardized data storage processing is a strong plus
11.Knowledge of a variety of Enterprise Resource Planning (ERP) and shipping solutions is a plus

专业要求：不限