Job Level 岗位级别：Supervisor 主管

Report To 汇报给：Assist. HSKP Manager 客房副经理

Position Overview 岗位概述：

Inspect guest rooms after cleaning to ensure quality standards. Run housekeeping report; verify room status; confirm discrepant rooms; prioritize room cleaning, and ｕｐｄａｔｅ status of departing guest rooms. Assist Housekeeping Manger in daily operation. Keep a smooth communication with Engineering and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Complete required paperwork. Assist in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees.

对打扫干净的客房进行检查，确保质量标准。打印客房报表，验证客房状态，确定不一致的客房，确定客房清洁的优先顺序，并更新退房状态。协助客房管理层管理部门日常运营，协调客房部与工程部、前台的沟通。准备、工作报表，完成所需的文书工作。协助培训、评估、咨询、惩戒、激励和指导员工等工作。

The Role 岗位职责：

o?? Check the employees’ grooming, behaviour and attendance

检查服务员的仪表仪容，行为规范及出勤状况。

o?? Take ｃｈａｒge of CTE, share information

主持员工晨会，传达有关事宜。

o?? Arrange task and work in next day.

安排、部署当天工作任务；
合理安排好第二天的人员及工作。

o?? Check service areas and working room.

检查服务区域、工作间的卫生状况。

o?? Check working standards of staff.?

督导楼层服务员按照工作程序和标准进行操作。

o?? Check the numbers of items in working room.

检查物品、布巾、备品、清洁剂的存贮情况。

o?? Keep the ｍａｓｔｅｒ keys.

保管楼层万能钥匙。

o?? Check the VIP rooms and others.

检查所有VIP房间和其它房间。

o?? Control cleaning supplies, control costs.?

控制客用品、清洁用品的发放、领取，做好成本控制。

o?? Fill in lost and damaged report and shift records.?

填写丢失、损坏报告和交班日志。

o?? Check the rooms that needs cleaning every day.

?核对确认每天需清洁的客房，避免客房遗漏未清洁。

o?? Make sure all lost and found items are well kept and assist HSKP Coordinator to keep and ｄｅｌiver the lost and found items.?

确保所有的客人遗失物品全部交到办公室，协助文员做好遗留物的保管、发放工作。

o?? Report the room status in time.

及时报告房间状态。

o?? Cooperate with Engineering to follow up the repaired room.?

与工程部密切配合，跟踪维修项目。

o?? Make sure the equipment works well.?

检查、督促清洗、保养清洁设备，确保设施设备的完好。

o?? Solve the guest complains.?

处理并反馈当班期间放生的各类问题及客人投诉。

o?? Arrange cleaning work.

组织安排计划性的清洁工作。

o?? Guide the staff do the cleaning work.

指导员工做好大清工作。

o?? Know the fire prevention program.

了解安全即防火程序。

o?? Do the shift records.

当班结束后，做好与下一班的交接工作。

o?? Regularly conduct performance evaluations of subordinates, judge by reward and punishment.

定期对下属进行绩效评估，提出奖惩建议。

o?? Finish other works assigned by leaders.?

完成上级安排的其它各项工作

Talent Profile 能力&技能需求

One year working experience of the same position in five-star hotel (luxury hotel working experience would be preferred)

一年五星级酒店同岗位工作经验（奢华酒店工作经验将被优先考虑）

Service-oriented with good communication skills

良好的沟通及人际交往能力，有服务意识

Basic computer skills 基本的计算机操作技能

其他要求
国际联号工作经历：优先
语言能力：英语-良好
计算机能力：良好

联系人：人力资源部 韦女士

上班地址：-上海-上海市徐汇区建国西路480号