job level 岗位级别：assistant manager 副经理

report to 汇报给：assistant spa director 水疗副总监

position overview 岗位概述：

the assist spa manager will cover and management spa daily operation, can handle guest complaint by themselves, and assist assistant spa director with the supervision, management and growth of all spa staff. have ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her. assist spa manager have a good ｍａｓｔｅｒy of computer and any office software, and know about how to analysis spa revenue statistics and spa guest type. creating spa seasonal promotions, know how to build customer relationships and keep customers engaged.

水疗副经理能够掌控和管理水疗中心正常运营，同时具备独自处理客人投诉。协助水疗副总监管理和提升员工，能够面试，有面试、培训、计划、监督员工表现、纪律和完成所有员工考勤的能力，能够熟练操作电脑和办公软件，知道如何去分析水疗营业额指数和水疗针对的客人类型，参与水疗季节性促销的设计, 清楚如何建立客户关系保持客户粘性.

the role 岗位职责：

assist the director of spa with the supervision, management and growth of all spa staff
协助水疗总监管理和提升员工

excellent sales skills to capture all potential business and assist the spa director to meet the monthly budget.
出色的销售技巧，能抓住所有潜在的业务，协助水疗总监完成每月预算

understand forbes 5 star spa standards, train staff and implement them to ensure smooth operation.
了解福布斯五星水疗标准， 培训员工， 贯彻执行确保运营的顺畅

ability to supervise and motivate employees
有能力监管和激励员工

the ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her
有面试、培训、计划、监督员工表现、纪律和完成所有员工考勤的能力

the ability to monitor the forbes standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up
能够监控所有设施的内务标准和机械效率，发现问题及时报告并跟进

the ability to maintain a safe and hazard free environment for all staff and guests and promote safety awareness at all times.
能够为所有员工和客人维持一个安全、无危险的环境，并在任何时候提高安全意识

the ability to review all suggestions and comments from guests and make necessary adjustments.
能够听从和反思客人的意见并做出相应的必要整改

the ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure smooth operation.
能够负责所有部门相关物资和资产的管理，包括采购、库存、仓储和成本有效使用，根据标准以确保顺利运作

good cross-departmental communication skills to assist in completing departmental activities and to ensure a supporting team of professionals.
有良好的跨部门沟通能力，协助完成部门活动提供专业的支持。

the ability to work closely with the engineering department to maintain proper mechanical operation of all spa equipment.
与工程部有着良好的工作关系，确保设施设备的维修

the ability to be cross-trained in all functions of the spa.
能够接受水疗中心所有不同岗位的培训

the ability to respond properly in any resort emergency or unsafety situation.
在任何紧急或不安全的情况下都要做出适当的反应

the ability to assist other departments when possible
能够协助其他部门当需要的时候

the ability to utilize all computer systems relevant to the department.
能够熟练操作本部门不同的电脑系统

the ability to maintain a log with important information to be passed on to director of spa
能够持续的交接重要信息给到水疗总监

the ability to anticipate, in advance, all materials and supplies and ensure their availability
能够预期并提前所有物资的供应

the ability to anticipate risks to ensure that unnecessary losses are avoided.
具备预见风险的能力，确保避免不必要的损失

talent profile 能力&技能需求

minimum two years combined general human resources and supervisory experience. prior hotel experience preferred
两年以上工作和管理经验。有酒店工作经验者优先
excellent reading, writing and oral proficiency in the english language
优秀的英语阅读、写作和口语能力
excellent communication skills.
卓越的沟通技巧
basic knowledge of lotus notes, microsoft office and fiｄｅｌio/opera preferred
理解基本的办公软件，fiｄｅｌio/opera经验者优先
supervisory experience preferred
有管理经验者优先
a thorough understanding of spa treatments and the spa environment
透彻了解水疗理疗项目和水疗行业

the hotel provide different internship opportunities in several departments. most of the internship opportunities are in f&b and rooms departments.

酒店的一些部门会开放实习生岗位。目前开放的实习岗位大多集中在餐饮部和房务部。

we only accept trainees whose internship is six months or longer. if you apply for the internship in our pg kitchen, the internship should last at least 11 months.

我们只接受实习期为6个月或者更长的实习生。如果您申请的是我们米其林一星法餐厅厨房的实习岗位，实习时长至少是11个月。

the internship information may change from time to time. you may contact us for more detailed information: 021-54666688-8300.

实习信息会时不时调整，您可以致电我们了解更多信息：021-54666688-8300。

job level 岗位级别：captain 领班

report to 汇报给：guest relation manager 宾客关系经理

position overview 岗位概述：

the scope of this position is to ensure the ｄｅｌivery of highest quality of customer service and welcoming; as well as working together with the restaurant and bar teams on organizing the flow in order to run a smooth operation.

该岗位需要为客人提供高质量的引领，迎送服务，并能很好的协同餐厅酒吧开展组织安排工作

the role 岗位职责：

ensure all guests are welcomed in a very courteous manner

确保所有客人宾至如归

build the hostess team confidence and personality through consistent training plan

通过不断的培训计划，建立领位员的自信心

plan and configure the ｔａｂｌｅ assignment for every shift/service

所有班次或服务的座位安排

follow up on service sequence and be proactive to avoid guests complaints

完全遵守服务流程，积极主动的避免客人投诉

work closely with the managers/supervisors and ensure a clear communication

与餐厅经理主管时刻保持沟通

ensure guest request and feedback, both verbal and written are responded to promptly and efficiently

能高效口头书面同时传达客人的要求和反馈

take ownership and be fully responsible for the reception area and team

全面负责前台的区域与团队

ensure the reception opening and closing duties are well performed

确保完成前台开档和收档的工作

talent profile 能力&技能需求

minimum two years in hostess position in the food and beverage industry

至少两年餐饮相关职位经验

sociable, outgoing and talkative person

善于交际，性格开朗，善于聊天

english speaking skills 英语口语技能

have a strong sense of leadership, ownership and common sense有领导力，能动性

ability to work under pressure能在高压下工作