Job Level 岗位级别：Captain 领班

Report To 汇报给：Guest Relation Manager 宾客关系经理

Position Overview 岗位概述：

The scope of this position is to ensure the ｄｅｌivery of highest quality of customer service and welcoming; as well as working together with the restaurant and bar teams on organizing the flow in order to run a smooth operation.

该岗位需要为客人提供高质量的引领，迎送服务，并能很好的协同餐厅酒吧开展组织安排工作

The Role 岗位职责：

Ensure all guests are welcomed in a very courteous manner

确保所有客人宾至如归

Build the hostess team confidence and personality through consistent training plan

通过不断的培训计划，建立领位员的自信心

Plan and configure the ｔａｂｌｅ assignment for every shift/service

所有班次或服务的座位安排

Follow up on service sequence and be proactive to avoid guests complaints

完全遵守服务流程，积极主动的避免客人投诉

Work closely with the managers/supervisors and ensure a clear communication

与餐厅经理主管时刻保持沟通

Ensure guest request and feedback, both verbal and written are responded to promptly and efficiently

能高效口头书面同时传达客人的要求和反馈

Take ownership and be fully responsible for the reception area and team

全面负责前台的区域与团队

Ensure the reception opening and closing duties are well performed

确保完成前台开档和收档的工作

Talent Profile 能力&技能需求

Minimum two years in Hostess position in the food and beverage industry

至少两年餐饮相关职位经验

Sociable, outgoing and talkative person

善于交际，性格开朗，善于聊天

English speaking skills 英语口语技能

Have a strong sense of leadership, ownership and common sense有领导力，能动性

Ability to work under pressure能在高压下工作

其他要求
国际联号工作经历：优先
语言能力：英语-熟练

联系人：人力资源部 韦女士

上班地址：-上海-上海市徐汇区建国西路480号