Room assignmentis done properly and according to ｅｘｅｃutive Floor guests request.

根据行政楼层宾客要求恰当地安排房间。

VIP arrival roomsare checked, as well as VIP amenities.

检查VIP客人的房间，包括VIP宾客设施。

As many EF guestswelcomed and bid farewell as possible.

尽可能多的欢迎和送别行政楼客人。

FinancialPolicies and Procedures are supported and followed.

支持和遵循财务政策与程序。

KEA audit resultsare 85% and above.

在KEA检查得分85%及以上。

CSS (Customer SatisfactionSurvey) results are rated on an average with “5” and above.

宾客满意度结果得分平均5及以上。

MAIN RESPONSIBILITIES 主要岗位职责

Responsible forsubordinates and monitoring activities of every Receptionist/Supervisor such ascheck in, check out and money exchange. Coordinates the work of allsubordinates to ensure guest satisfaction and compliance to Kempinskistandards.

负责下属和监管每位接待的工作，如：入住登记、退房和货币兑换。协调所有下属的工作以确保宾客满意和遵循凯宾斯基标准。

Organize andcoordinate with Front Office Management all arrivals and departures of EFguests, VIP’s, groups, room assignment, billing and any ａｄｄitional informationrequested.

与前厅管理层安排和协调所有行政楼层客人、VIP客人、团队的入住和离店，房间安排、账单和特别信息的要求。

Provide supportto all the reception staff in order to ensure smooth, prompt and politeservice.

为所有接待员工提供支持以确保顺畅、迅速和礼貌的服务。

Participate inthe ｓｅｌｅｃｔion of all Reception staff, motivate them to bring about excellentperformance and evaluate their performance periodically.

参与所有接待员工的甄选，激励他们以展现出色的工作表现并阶段性的进行评估。

Ensure that KEAresults are above 85%.

确保KEA结果在85%以上。

Identify thetraining needs, assists in the development of a departmental training plan andthe implementation of training activities and follows up.? At times, conducts training sessions.

确认培训需求，协助部门进行部门培训计划和培训实施及跟踪。有时实施培训。

Coordinate withReservation Department the daily arrivals and solves the reservationdiscrepancies or any other unusual situations.

与预定部门协调每日的到店客人并解决预定差异或任何其他异常情况。

Verify thatinformation on city ledger payments and other hotel pre-payment is complete andaccurate and coordinates with Finance Department the obtainment of missinginformation.

验证挂帐付款和其他酒店预付款信息是完整和准确的，配合财务部获取缺失信息。

Maximize hotelrevenue by controlling room inventory, group blocking, packages, up selling tonext room category, reinforcing the late ｃｈａｒge policy to maximize REVPAR.

通过控制房间状况、团队安排、套餐、房间升级、加强后付费政策来最大化平均可出租客房收入，从而达到酒店收入最大化。

Responsible forthe cash inventory allocated to him/her, daily check, declaring shortfalls andseparate calculation of tips.

负责员工备用金的分配、日常检查、申报短缺、单独计算小费。

Maintain regularexchange with Housekeeping Department to ensure the information on the roomstatus in Opera is accurate. Coordinate the room cleaning and maintenance inorder to accommodate the guest in the hotel as quickly as possible.

维持与客房部的沟通，以确保Opera系统中的信息的准确性。协调客房的整洁和维保以能够最快的安排客人在酒店的住宿。

Keep thereception staff informed on the daily operational activities and challenge andprovide all information relevant to their job duties through meetings, handoverand logbook.

保证接待员工获得每日营运活动和挑战的信息，通过会议、交接和日志提供所有有关工作任务的信息。

Handle guestcomplaints in a polite and efficient manner, give further instructions to therelevant staff if needed to ensure customer satisfaction and maintain a recordof all complaints received from all guests.?Follow up when necessary and keep the Front Office Management informedof unusual complaints.

以礼貌和有效的方式处理客人投诉，如必要，为了确保客人满意向有关员工提供进一步的指导，维护所有收到的客人投诉记录。必要时，跟进并和前厅管理层沟通异常的投诉。

Participateregularly in training courses and put the skills learned there into practice.

定期参与培训课程并且将所学的技能用于实践。

Maintain regularcontact with frequent guests and all-important guests of the hotel.

维护与常客或在店的重要客人的固定沟通。

*ａｄｄitional responsibilities and tasks can be ａｄｄed at any timeaccording to the needs of the business and of the hotel.

根据营运或者酒店的需要，将随时被指派额外的职责和任务。

联系人：孙女士

上班地址：-宁夏-银川-银川市金凤区北京中路160号银川凯宾斯基饭店