Responsibilities:
- Coordinate customer support for international, domestic, external, and internal Axcelis customers.
- Process and schedule spare parts orders, handle product inquiries, provide price quotes and general information. Serve as liaison within organization to troubleshoot process issues, expedite shipments, and handle exception cases.
- Provide courteous, quick and accurate responses to customer inquiries (phone calls, e-mails and faxes) and follow up to ensure customer questions and expectations have been met.
- Enter all customer orders efficiently and accurately by following pre-established guiｄｅｌines.
- Issue/negotiate Returned Goods Authorizations (RGAs) including proper primary disposition and quality assignation when appropriate. Follow up on outstanding returns in timely manner.
- Identify, investigate and solve potential customer dissatisfactions.
- Participate in process improvement activities to ensure the highest customer service level is given to customers, at minimal cost to factory.
- To fulfill yearly inventory audit and monitor spare parts are stored in a proper condition.
- To accomplish parts distribution and clearance are complied with China Customs regulations.


Requirements:
- Bachelor degree or equivalent;
- 3-5 years relative working experience;
- Ability to read, write, comprehend and speak English sufficiently well to perform job functions;
- Familiar with basic MS office skills, Word, Excel or above;
- Knowledge of incoterms and import and export regulations in China;
- Demonstrates solid customer facing skills;
- Teamwork oriented;
- Strong analytical skills and capable of solving various logistics related problems
- Capable of contributing to small process development and/or improvement projects within department.

专业要求：物流管理/国际商务