overview:thispositionwillberesponsiblefordailyoperationsofallitrelatedsystemsmaintenance,userssupportandtroubleshootinginchina.thepositionwillcoordinatetechnologysolutionsutilizinglocalandinternationalsupportresources.thepositionwilltakedirectionfromcorporateitteammembersandworkhandsontodeliverthesolution.thepositionwillworktocoordinateeffortswithotherregionalitteammemberstosupportasiapacificcommunities.thepositionwillbeexposedtoallaspectsofitincludinginfrastructure,applications,businessanalysisanddesktopsupport.responsibilities:maintenanceofthedesktopcomputingenvironmentincludingpchardware,workstationoperatingsystems,andothermicrosoftcompatibleapplications.coordinationofvendorinstallationsandsupportcontracts.foundationlevelmaintenanceofanetworkenvironmentincludingdesktops,wiring,andnetworkhardware.supportofregionalserversasinstructed.installationandpreventivemaintenanceofnetworkprinters.escalationofissuesthatcannotberesolvedviadefinedlocalresources.coordinationofserviceandupgrades.coordinationoftelephoneinstallationsandmaintenanceissues.abilitytotravelinter-china(10-15%)cities.communicateprojectplansandprogressutilizinginternalreportingtools.requirements:bachelorsdegreewithatleast2-4yearsitrelatedexperience.strongcommunicationskillsarerequiredincludingbothverbalandwrittenenglish.2-4yearsexperiencewithmicrosoftoperatingsystemsincludingwindows2000/xp.familiaritywithstandarddesktop/laptophardwareandsoftwaretroubleshooting,microsoftservers2003isrequired.alsofamiliaritywithtcp/ip/ethernetnetworkingandciscohardwareexperiencesuchasrouters&switchesandavayaiptelephonysystemsisaplus.experiencewithnetworkcabling,telecommunicationmediasandmicrosoftexchangeserver2003managementisaplus.

overview:thispositionwillberesponsiblefordailyoperationsofallitrelatedsystemsmaintenance,userssupportandtroubleshootinginchina.thepositionwillcoordinatetechnologysolutionsutilizinglocalandinternationalsupportresources.thepositionwilltakedirectionfromcorporateitteammembersandworkhandsontodeliverthesolution.thepositionwillworktocoordinateeffortswithotherregionalitteammemberstosupportasiapacificcommunities.thepositionwillbeexposedtoallaspectsofitincludinginfrastructure,applications,businessanalysisanddesktopsupport.responsibilities:maintenanceofthedesktopcomputingenvironmentincludingpchardware,workstationoperatingsystems,andothermicrosoftcompatibleapplications.coordinationofvendorinstallationsandsupportcontracts.foundationlevelmaintenanceofanetworkenvironmentincludingdesktops,wiring,andnetworkhardware.supportofregionalserversasinstructed.installationandpreventivemaintenanceofnetworkprinters.escalationofissuesthatcannotberesolvedviadefinedlocalresources.coordinationofserviceandupgrades.coordinationoftelephoneinstallationsandmaintenanceissues.abilitytotravelinter-china(10-15%)cities.communicateprojectplansandprogressutilizinginternalreportingtools.requirements:bachelorsdegreewithatleast2-4yearsitrelatedexperience.strongcommunicationskillsarerequiredincludingbothverbalandwrittenenglish.2-4yearsexperiencewithmicrosoftoperatingsystemsincludingwindows2000/xp.familiaritywithstandarddesktop/laptophardwareandsoftwaretroubleshooting,microsoftservers2003isrequired.alsofamiliaritywithtcp/ip/ethernetnetworkingandciscohardwareexperiencesuchasrouters&switchesandavayaiptelephonysystemsisaplus.experiencewithnetworkcabling,telecommunicationmediasandmicrosoftexchangeserver2003managementisaplus.

responsibilities:
- coordinate customer support for international, domestic, external, and internal axcelis customers.
- process and schedule spare parts orders, handle product inquiries, provide price quotes and general information. serve as liaison within organization to troubleshoot process issues, expedite shipments, and handle exception cases.
- provide courteous, quick and accurate responses to customer inquiries (phone calls, e-mails and faxes) and follow up to ensure customer questions and expectations have been met.
- enter all customer orders efficiently and accurately by following pre-established guiｄｅｌines.
- issue/negotiate returned goods authorizations (rgas) including proper primary disposition and quality assignation when appropriate. follow up on outstanding returns in timely manner.
- identify, investigate and solve potential customer dissatisfactions.
- participate in process improvement activities to ensure the highest customer service level is given to customers, at minimal cost to factory.
- to fulfill yearly inventory audit and monitor spare parts are stored in a proper condition.
- to accomplish parts distribution and clearance are complied with china customs regulations.


requirements:
- bachelor degree or equivalent;
- 3-5 years relative working experience;
- ability to read, write, comprehend and speak english sufficiently well to perform job functions;
- familiar with basic ms office skills, word, excel or above;
- knowledge of incoterms and import and export regulations in china;
- demonstrates solid customer facing skills;
- teamwork oriented;
- strong analytical skills and capable of solving various logistics related problems
- capable of contributing to small process development and/or improvement projects within department.