job deｓｃｒｉｐｔion:
1. produce accurate weekly and monthly performance report and monitor the performance and service quality
2. ｕｐｄａｔｅ sop of operation and customer service
3. analysis for customer construction, customer satisfaction, customer behavior, error analysis report and more
4. secure efficient, effective, and clear communication towards sales, overseas dept. and zl globe ｎｅｔwork companies
5. assist to enhance training, process adjustments, and prompt response to day-to-day issues in the branches

requirements:
1. college degree or above
2. at least 1 year working experience (freight forwarding/sales support experience will be advantage)
3. good communication in chinese and english in both oral and written
4. current knowledge / experience with data analysis, kpis, customer service and freight forwarding
5. proficiency in computer application, especially in excel/ppt
6. initiative, enthusiastic, coaching with a problem-solving ability

岗位职责：
1、负责客户及供应商物流运输跟进及对账结算工作，结算业务数据统计及分析工作；
2、及时出具账单，跟进财务部开具对应发票，确保收款及时，分析解决对账差异并提出解决方案；
3、建立对客户及供应商的考评机制；综合物流链路信息，提升服务质量，跟进客服工作；
4、系统维护（客户/承运商/车队等基础资料录入、价格体系维护、账号开通/注销）；
5、协助市场销售部跟进客户结算相关问题，保障货物正常出运。
任职要求：
1、大专以上学历，物流、贸易、会计或相关专业，擅长数据统计和分析优先；
2、工作严谨细致，对数字较敏感，逻辑思维较好，具有条理性和时间观念；
3、具有良好的服务意识和沟通能力，有团队协作精神及表达概括能力；
4、1年以上相关工作经验，有电商物流结算经验更优；
5、具备良好的英语能力，能熟练运用excel的进行数据处理及分析。

responsibilities:
1. develop the special cargo service (oog, dg, etc.) sales strategic plan and target, and ｅｘｅｃution strategy to meet the sales targets
2.be responsible for the development of the special cargo business
3.develop new routes and new customers among existing key customers and problem customers
4.understand special cargo market trends and competitive landscape, identify new product opportunities and market segment
5.ｍａｓｔｅｒed the shipment plan and production changes of customers, actively cooperated with other departments
6.regularly arrange visit plans and maintain key customers
7.familiar with operation department process and company operating system
8 .keep regular contact with bu and zlc offices
market and report to head of sea freight

requirements:
1.bachelor’s degree or above. good command of english both in spoken and written
2.at least 5 years of working experience in the sales and special cargo business, have professional sales skills
3.good teamwork and cooperation
4.good interpersonal and communication skills
5.highly pro-active with a solution-driven approach from problem identifying to problem solving