a. job deｓｃｒｉｐｔion 职位描述
as first line support of main business system alba for asian partner companies.
为亚洲合作伙伴公司提供主要业务系统-alba的第一线维护.
receive system support requests and follow up till they are solved. keep contact with user on progress and collect feedback.
接收和跟进系统维护要求. 与用户联系反馈处理进度并收集反馈信息.
do data / procedure analysis and solve support issues. for complicated problems, collect enough information for second line analysis / problem solving and communicate with development team in belgium.
进行数据/程序分析和解决维护问题. 对于复杂的问题, 收集足够的信息以便开发团队进行深入分析, 与比利时的开发团队进行沟通并解决问题.
adjust alba configuration or make customized data exports / reports to fulfill user’s requests.
通过调整alba系统的配置或定制数据导出接口以满足客户的要求并生成报表.
check alba db structure and write sql to get requested data if necessary.
如有必要, 分析alba系统的db结构和直接通过编写sql获取手续数据.
check alba source code (c++) to help solving problem if necessary.
如有必要,通过分析alba系统的源代码(c++) 从而帮助解决问题.
make small programs (with any suiｔａｂｌｅ language) to help user for data import / export / manipulation when necessary.
必要时,用合适的语言开发程序从而帮助用户进行数据导入/导出/数据操作.
provide technical support to system support engineer for users’ requests. if necessary communicate with users on detail issues of system function / feature.
向系统维护工程师提供支持. 如有必要, 与用户联系沟通系统功能的细节事项.
make reports on report platform (web-base / crystal report) as per users requests.
按用户要求在报表平台(web-base / crystal report)上编写报表.
b. competency requirement 任职要求
1. education background 教育背景:

bachelor degree or equivalent qualifications, computer science/information management / electronic / business management related degrees are recommended but not limited.
本科学历或同等学历资格，计算机科学/信息管理专业，电子商务管理相关专业学历者优先.
2. working experience 工作经验
2-5 years coding experience.
2-5年的程序设计经验
3. knowledge & skills 知识与技能
experience with erp system or end user supporting preferable.
具有一线用户支持经验者优先.
in-depth relational database knowledge & medium level sql writing skill.
对关系数据有较深入的理解和中等水平的sql编写技能.
preferably mysql / sql server related experience.
具有mysql/sql经验者优先
medium java coding skill, preferably c / c++ coding skill.
中等java程序设计技能, 具有c/c++编程技能者优先.
javaee related technologies (hibernate / spring) experience, as bonus.
具有javaee相关技能(hibernate/spring).
basic xml / html / css / javaｓｃｒｉｐｔ understanding.
基本理解xml/html/css/javaｓｃｒｉｐｔ.
android development experience, as bonus.
具有安卓开发经验.
basic linux understanding and system administration skills, as bonus.
具有基本理解linux和操作系统管理经验的技能.
understands best coding practices / has good documentation habits.
理解常用设计模式与编程最佳实践/有良好的文档编写习惯.
4. language skills
very good english & strong communication skills;

非常良好的英语技能与沟通能力.
able to communicate verbally in english with western software developers
能够良好的与外国软件工程师使用英语口语进行沟通.