职位描述:通过在线打字的形式为电脑端客户解决技术相关问题。
要求：大专及以上学历，普通话标准
工作时间：7:00-16:00、9:00-18:00、14:00-23:00、23:00-7:00，做五休二。（技术成熟晚班可以在家办公）
工作地点：数码广场软件园

deｓｃｒｉｐｔion？
？understands a broad range of supply chain processes, such as order management, buy/sell, and reporting.
？independently ｅｘｅｃutes demand and supply matching activities, connecting planning to ｅｘｅｃution, and identifying issues and their impact.
？works cross-functionally to do prioritization.
？drive material planning and inventory positioning.
？ability to influence a particular？business across functions.
qualifications
？
education and experience required
？first level university degree or equivalent experience.
？typically 2-3 years of experience in a supply chain function.
？experience in more than one supply chain function is preferred.
？
knowledge and skills required
？good understanding of supply chain processes.
？excellent communication and influencing skills; ｍａｓｔｅｒy in english and local language.
？good internal and external relationship management skills.
？extensive knowledge and understanding of how to analyze business problems using advanced microsoft office skills (excel, powerpoint, etc.), statistical analysis, and financial moｄｅｌing.
？strong business acumen and technical knowledge within area of responsibility
？excellent understanding of material requirements planning (mrp), atp and ｍａｓｔｅｒ scheduling
？good understanding of national and international trade requirements to align customs/trade function with business objectives
thorough knowledge of inventory moｄｅｌing and analysis

工作内容：
1.通过电话和社交媒体平台为电脑用户提供专业的远程技术支持服务；
2.远程指导用户处理系统及软件问题，包括系统的安装调试、使用，以及相关软件的设置；
3.排查诊断硬件故障，查询预定备件,协调后续维修；
4.特殊案例及时升级，与其他团队合作解决用户问题；
5.按照流程在系统中清晰完整的记录案例信息；
6.发现用户使用需求，推荐升级产品及配置，以提高用户的使用体验。


任职要求：
1.良好的沟通表达能力，普通话标准，无特殊口音
2. 有计算机基础，对电脑操作系统、及常用的软硬件有一定的了解
3.接受串休
4.有呼叫中心工作经验优先