该职位所属msr部

position title: client service specialist (member service representative)
职位名称: 会员服务代表
job responsibilities:
工作职责:
setup and administration of the customer profiles in the infor nexus system （在infor nexus系统内建立和管理客户档案）。
daily monitoring and reporting of newly submitted customer applications and change requests.（日常监测和报告客户新提出的申请和变更请求）。
eid cards （电子身份证）
o e-identity card audit and issuance process.（电子身份证的审核和发放程序）。
o timely processing of new user e-id card change requests.（及时处理新用户电子身份证变更请求）。
o maintain inventory of un-issued cards and readers. order ａｄｄitional inventory as needed.（记录未发出的电子身份证和读卡器库存。根据需要订购额外的库存）。
o coordinate requests for un-issued cards with us office.（与美国公司协调未发行的电子身份证的请求）。
prepare and send shipments using online courier service.（准备并通过网上快递服务发送货物）。
working as a team member, sharing information and assuming responsibility to ensure all work effort are contributed to the success of the department.（作为团队一员，共享信息和承担责任，确保所有努力都能促进部门的成功）。
adherence to all security guiｄｅｌines and personal responsibility for all security devices assigned to you.（遵守所有安全准则，保证配给的安全设备都正常运作）。
any ad hoc projects.（其他突发项目）。
experience, skills and job competencies:
经验，技能和工作能力：
able to ｍａｓｔｅｒ business spoken and written english, mandarin and/or cantonese.（优秀的英语和普通话口语及书写)。
detail and patience oriented, a desire to solve problems, analytical.（注重细节，具解决问题，及分析能力）。
ability to multitask and work in a deadline/time sensitive environment.（能够处理多项任务，并在期限内或时效性环境下工作）。
ability to work both independently and in a team environment.（能够既独立并在团队环境中工作）。
good listener, sharing information and assuming responsibility to ensure success of any and all tasks.（善于倾听，分享信息，承担责任并确保所有任务成功）。
1032 8526-09|170 1570 4609 55working knowledge of all microsoft office applications (excel, word, powerpoint).（微软应用程序知识(excel、word，powerpoint)。

无固定办公室-居家办公，要求日语熟练，英语保证读写。薪资open可谈。as a member of the infor global professional services team, a functional consultant (m3) will be responsible for implementing the industry solutions for food and beverage, distribution, manufacturing and fashion industries. a functional consultant will develop and use a combination of skills in the infor m3 product, industry best practices and the latest implementation methodologies to provide preｓｃｒｉｐｔive consulting to our customers in adopting our industry leading solutions and achieving superior results in a short time. the location for this position is dalian, china. this position will require travel to customer sites in japan or other ｃｏｕｎｔries. a day in the life of a functional consultant typically includes:?conducting workshops with customers on industry standard processes?assessing the fitment of customer processes to infor solution?estimating the efforts required to implement a ｓｅｌｅｃｔed infor solution ?configuring the infor solution with customer data and running conference room pilots?creating functional design documents for customer specific extensions?conducting validation of customer specific extensions?assisting customer in migrating their data to the infor solution?performing activities leading to go-live ?supporting customers after go-liverequired skills/experience:?japanese language skill: jlpt n1/n2 ?implementation/end user experience with any erp product in the following industries: food and beverage, distribution, fashion, equipment, manufacturing, chemicals?finance consultants: in depth understanding in one or more of the following processes: general ledger, acｃｏｕｎｔs payable, acｃｏｕｎｔs receivable, fixed assets, costing, japanese tax laws?supply chain consultants: in depth understanding one or more of the following processes: procurement, sales, warehouse/inventory, planning, production, maintenance, servicepreferred qualifications:?fluency in english ?experience in an infor product加分项有以下行业经验：计算机软件

经验，技能和工作能力：1: 工作经验不限 ( 有客户服务/支持工作经验优先)2: 客户导向，具良好的客户服务、沟通、解决问题和分析能力。3: 良好的语言能力, 英语口语流利,读写熟练. （会粤语加分）4: 熟练使用excel、word、powerpoint 优先5: 具有环球物流供应链工作经验，如运输，物流，贸易营运，贸易业务，贸易销售工作经验者优先。6: 熟悉会计及信用证，银行和信贷，进口和出口经验者优先。工作摘要:向客户提供优质的售后服务，帮助他们解决问题。工作职责:1: 通过电话或者电子邮件处理客户查询或投诉，包括解决问题，回答问题并分析问题。2: 迅速回应客户查询及/或投诉，研究和分析找出问题所在，提供解决方案。3: 确定需要优先处理的案件，作出适当的跟进，直到案件完全解决。4: 研究和解决所有客户有关发票和付款条件的查询。5: 处理客户信用请求和其他发票调整。6: 了解客户及其交易伙伴的要求-帮助客户在公司的平台上完成交易。7: 监控交易，并主动找出的需求，联系客户，以协助他们完成任务。8: 辅助客户监测付款和金融项目的活动。9: 记录常见问题的处理流程和解决方案。10: 与内部各部门和我们的合作伙伴沟通, 综合来解决客户的问题。11: 向客户提供各种系统及其功能的培训。12: 向团队成员提供日常指导及沟通，以便他们能够迅速、有效以及专业地回答客户的咨询。